Refund Policy

At AdvantaSMS, we are committed to providing high-quality bulk SMS services. However, we understand that there may be circumstances where refunds are necessary. This Refund Policy outlines the conditions under which refunds may be granted.

1. Eligibility for Refunds

Refunds will only be issued under the following conditions:

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• Technical Issues: If a technical issue on our platform prevents the delivery of SMS messages, and the issue cannot be resolved within a reasonable timeframe.
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• Service Disruption: If there is an extended period of downtime (more than 24 consecutive hours) due to issues on our end.
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• Duplicate Payments: If you have been mistakenly charged more than once for the same transaction.
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• Unused Credits: If you have unused SMS credits and wish to discontinue using our services, a refund for the remaining balance may be considered, subject to deductions for processing fees.

2. Non-Refundable Scenarios

Refunds will not be issued under the following circumstances:

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• User Error: Incorrect recipient numbers, message content, or configuration errors caused by the user.
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• Used Credits: SMS credits that have already been used are non-refundable.
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• Violation of Terms: If your account is terminated due to a violation of our Terms of Service or illegal activities.
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• Third-Party Failures: Delivery failures caused by third-party networks, recipient devices, or other factors outside our control.
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• Promotional Offers: SMS credits or services purchased during promotional campaigns are non-refundable.

3. Refund Process

To request a refund, follow these steps:

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1. Contact Support: Email us at info@advantasms.com or call +254 111139000 with your refund request.
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2. Provide Details: Include the following information: o
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   • Your account details (username or registered email).
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   • Transaction ID or receipt of the payment.
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   • Reason for the refund request.
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   • Any supporting evidence (e.g., screenshots, error messages).
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3. Review Process: Our team will review your request and respond within 7 business days.
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4. Approval and Processing: If approved, the refund will be processed within 10 business days and credited to the original payment method.

4. Refund Amount

The refund amount will be calculated based on:

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• Unused SMS credits.
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• Deductions for any applicable fees (e.g., payment gateway charges, administrative fees).
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• The remaining balance after adjustments.

5. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be communicated via our website or email. Continued use of our services after changes are made constitutes acceptance of the updated policy.

6. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

AdvantaSMS Support
Email: info@advantasms.com
Phone: +254 111139000

Thank you for choosing AdvantaSMS for your bulk SMS needs. We value your trust and are committed to ensuring a seamless experience.

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